Frequently Asked Questions
Are you registered with the Department of Human Services?
Yes Beata Homecare is registered with the Department of Health as an approved home care provider.
Am I eligible to receive a home care package from the government?
You will need to be registered with My Aged Care and they will refer to you the Aged Care Assessment Team to see if you are eligible to receive a home care package or any other services.
How does pricing work?
We will advise you on the fees to our services during our first meeting with you.
What is case management?
If you are eligible for a home care package, you will be assigned to a Case Manager who will assist you with the developing an individualized care plan that best suit your needs. If you are not eligible or decide not to use a home care package, and you want to off-load the pressure from your loved ones in the management of your complex needs, we have private case management services available for you..
Will I get the same care staff each time?
It is in our best interest to match you with the right carer and allocate to you the same person. However, there may be times where you will be cared by a different carer should your preferred carer is unavailable. All of our staff are qualified and carefully selected to ensure they can provide quality services.
What training does your staff have?
Our personal care workers will have either Certificate III in Home and Community Care, Certificate III in Individual Support (Aging Home and Community) or Certificate IV in Aging Support. Our nurses are qualified with current nursing registration.
What if I don’t like my care staff?
If there are any issues with your care staff, please do not hesitate to contact us either through putting in a written feedback form or simply call us.
What if I have language/religious needs?
If you have a language/religious needs, we will try to match you with a care staff who can speak your language. Your religious needs will be respected regardless of who you are being cared by. We can arrange for the translating and interpreting service (TIS), this service covers more than 100 languages and is available 24 hours a day, seven days a week.